Captain support

Sign in with the email or phone on your captain account and your password. If you forgot it, tap “Forgot password?” on the sign-in screen and we send a reset code to your account. After too many attempts, sign-in pauses for a minute.

Your account needs the operations team. Call the support number shown in the message or open a ticket below with your phone number.

After registering, upload your national ID (front and back), your driver licence and your vehicle details. The operations team reviews them; the app shows “pending review” until they are approved. If a document is rejected, the reason appears in the app — upload it again.

Check that you are online (Go Online), your account is verified, your vehicle is registered, and your wallet meets the minimum to go online shown under Wallet rules.

On the trip screen: confirm you arrived at the pickup, start the trip, confirm arrival at the drop-off, then complete the delivery with a photo and the amount you collected.

Arrival is confirmed from your location. Make sure location services are on and that you are at the store or the drop-off point, then try again.

Open Trips in the app. Every trip is listed with its gross amount and commission, plus a summary per day.

Wallet → Top up → enter the amount and submit the request with your payment proof. The finance team reviews it and your credit is updated when approved. If a top-up is rejected, the app shows it.

Wallet → Payout request → enter the amount and choose CliQ alias or IBAN. The request shows as “pending review” until the finance team processes it.

Amounts you owe the platform from delivery fees you collected. They appear in your wallet; settle them from Wallet → Settle dues.

Order money you collected on a store's behalf and need to hand back to that store. Each order shows Unpaid or Paid.

Download the latest version from this site, install it over the existing app and sign in again.

Allow notifications for A.R-Delivery in your Android settings, stay signed in, and do not force-stop the app. If your phone limits background activity, exclude the app from battery optimisation.

If the saved session expired, sign in with your password; you can enable biometric unlock again from your profile.