Delivery operations platform · Jordan

Delivery operations for stores and captains — on one platform.

StepUp Delivery connects businesses that need items delivered with verified captains, and gives the operations team one console to run it all: requests, live status, settlements and support.

For Stores For Captains Get support

  • Stores & businesses

    Shops and businesses that receive orders through their own channels and need them delivered.

  • Captains

    Verified drivers who go online, accept delivery requests and complete trips with proof of delivery.

  • Operations team

    Staff who assign orders, verify captains, approve businesses, reconcile money and answer support.

Services

What the platform does

Every step of a delivery — from the store's request to the captain's proof of delivery — runs through one system.

  • Delivery requests

    Stores create a request in seconds: pickup branch, vehicle type, optional destination details and delivery budget.

  • Captain matching

    Requests reach available, verified captains, who accept them from the app.

  • Live status & tracking

    Searching, captain on the way, arrived at store, picked up, delivered — with a live tracking map.

  • Proof of delivery

    Captains close every trip with a delivery photo and the amount collected.

  • Finance & settlements

    Captain wallet, earnings, top-ups, payouts and dues; order settlements for stores — reconciled by the operations team.

  • Support built in

    Tickets opened in the app land in the support queue, and replies come back inside the app.

For captains

Everything a captain needs in one app

Go online, take delivery requests, complete trips with proof of delivery, and keep your earnings and dues clear.

Captain support

  • Delivery requests

    Go online to receive requests and accept the ones you take.

  • Guided trip flow

    Arrived at pickup → in transit → arrived at drop-off, with the store and customer details on screen.

  • Proof of delivery

    Close the trip with a photo and the cash you collected.

  • Shift hours

    Set your working hours; the app reminds you before your shift starts.

  • Wallet & earnings

    Credit, earnings from completed trips, top-up requests, payout requests via CliQ or IBAN, and your platform dues in one place.

  • Store due

    Track the order money you need to hand back to each store, marked paid when it is.

  • Trip history

    Every trip with a daily summary.

  • Verification

    Register with your ID, driver licence and vehicle; the operations team approves your account.

For stores

Manage your store's deliveries from one place

Create a delivery request, follow it live, and keep your history and settlements in order — from the A.R-Delivery app on your phone.

Store support

  • Create delivery requests

    Choose the pickup branch and vehicle type (bike, sedan, hatchback, SUV); add the destination, customer phone and a delivery budget if you want.

  • Follow every order live

    Status updates from “searching for a captain” to “delivered”, plus a live tracking map while the captain is on the way.

  • Cancel before pickup

    Cancel with a reason at any time before the captain collects the order.

  • Delivery history

    All past orders in one list, with the option to rate the captain.

  • Order settlements

    See the order amounts captains collected for you, report an amount that was not handed back, and mark settlements as settled.

  • Address book

    Save pickup and drop-off addresses so repeat requests take a few taps.

  • Business account

    Store name, business type and pickup location — reviewed and approved by the operations team.

  • Support

    Open a ticket from the app and get replies in the same thread.

How it works

From request to delivered

For stores

  1. 1

    Create the request

    Pick the branch and vehicle; add destination details if needed.

  2. 2

    A captain accepts

    The request reaches available captains; one accepts it.

  3. 3

    Follow the delivery

    Captain on the way → arrived at store → picked up, live on the map.

  4. 4

    Delivered

    The captain confirms delivery with a photo and the amount collected.

For captains

  1. 1

    Receive a request

    Go online and a delivery request appears in the app.

  2. 2

    Accept

    Take the request; the store and destination details are on screen.

  3. 3

    Pick up

    Head to the store, confirm arrival, collect the order and start the trip.

  4. 4

    Deliver

    Confirm arrival at the drop-off and complete with proof of delivery.

Operations console

One console for the operations team

Everything the team needs to run the day, in the web console that comes with the platform.

  • Orders & assignment

    See every order, the queue by status, and assign or reassign captains.

  • Live operations map

    Captains and active orders on one map.

  • Captain verification

    Review documents and vehicles, approve or reject, suspend when needed.

  • Businesses & customers

    Approve store accounts and manage business details.

  • Payments & settlements

    Platform settlements, store order settlements, top-ups and payouts — with every transaction referenced.

  • Support queue

    Tickets from captains and stores, assignable to agents, answered in-thread.

  • Reports & Excel export

    Performance charts and a full Excel export on every table.

  • Roles & audit log

    Admin, operations, finance and support roles, with an audit trail of actions.

Admin sign-in

The app

Get the A.R-Delivery app

One Android app for captains, stores and operations. Sign in and it opens the module for your account.

Download for Android

APK · version 1.3.1 · about 77 MB

Android may ask you to allow installs from your browser the first time.

Need help?

Pick your role for answers and to open a support ticket.

Captain support Store support