Store support

Answers for stores and businesses using the A.R-Delivery app. If your question is not here, open a ticket below.

Account

I can't sign in.

Sign in with the email or phone on your store account and your password. Forgot it? Tap “Forgot password?” to receive a reset code.

The app says my store is awaiting approval.

New business accounts are reviewed by the operations team. You can send delivery requests as soon as your store is approved.

How do I update my store details?

Business settings in the app: store name, business type, phone and pickup location.

Creating & managing orders

How do I create a delivery request?

Home → Create shipment request. Choose the pickup branch and the vehicle type; the destination, customer phone and delivery budget are optional. Leave the budget empty to use the default fee shown in the app.

How do I follow an order?

Open the order to see its status — searching for a captain, captain on the way, captain arrived at store, picked up, delivered — and tap Monitor live tracking to see the captain on the map.

Can I cancel an order?

Yes, with a reason, at any time before the captain picks up the order. Once a captain has collected it, contact support to cancel.

No captain accepted my request.

The order keeps searching while captains are available. If it stops without a captain, create it again or contact support.

Order settlements

Where do I see the order amounts captains collected?

Orders Settlements in the app lists them as Outstanding or Paid.

The captain did not hand back the order amount.

Open the order and tap “Order amount not paid”, confirm the amount, and submit. The operations team follows it up.

How do I mark a settlement as settled?

In Orders Settlements, open the settlement and tap Mark as settled once the captain has handed the amount back. This cannot be undone.

App problems

The app is out of date.

Download the latest version from this site and install it over the existing app.

I don't get notifications about my orders.

Allow notifications for A.R-Delivery in your Android settings and stay signed in.

Open a support ticket

Sign in with the same account you use in the app. The ticket goes to our support queue and the reply appears in the app under Support.